Retrun And Refund
Free Returns and Exchanges
First, to request a free return or refund, it must comply with our Standard Warranty Policy. When shopping at superteamwheels.com we offer you free returns or exchanges of your products within 30 days of receiving them. Please note that we are only accepting returns and exchanges if the item(s) is unused and packaging intact. Failure to meet this condition we reserve the right to reduce your refund by 30%. As soon as we receive your return, we will exchange your item(s) or give you a refund, depending on your wish（1-2 days）. However, you will not be reimbursed for any shipping charges on your original order.
How to Return or Exchange your SUPERTEAM Products
To exchange or return your item(s) please follow the steps below:
1. Contact us
Tel 1：+86 15159209204
Tel 2：+1 (919) 5844385 G Voice
State your e-mail with order number, the reason for your return and whether you want a “Return” or “Exchange”.
2. Pack your order
Once we have received your request, we will get back to you further instructions. Pack your order.
3. Take the parcel to your local drop-off point
Remember to ask for a receipt at the drop-off. Once your return has been received, we will confirm via e-mail and send you the refund by the payment method used for the purchase. If you have chosen to exchange to other product(s) they will be shipped within 2-3 business days.
4. Postage fees
The postage for mailing the goods to us during the return/exchange shall be paid by you, and the postage for mailing the goods to you after the exchange will be paid by us.
Frequently Asked Questions
Use this text to share information about your product or shipping policies.
Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Products in stock will ship within 48 hours of ordering, and custom products take 2-3 weeks to make. The delivery time depends on the logistics method you choose, it may take 7-30 days. Shipping details will be provided in your confirmation email.
Does the price include taxes?
Taxes are already included in Europe and Canada.
Are the tires clincher or tubeless?
Ours are tubeless.