Return And Refund
Free Returns and Exchanges
First, to request a free return or refund, it must comply with our Standard Warranty Policy. When shopping at superteamwheels.com we offer you free returns or exchanges of your products within 30 days of receiving them. Please note that we are only accepting returns and exchanges if the item(s) is unused and packaging intact. Failure to meet this condition we reserve the right to reduce your refund by 30%. As soon as we receive your return, we will exchange your item(s) or give you a refund, depending on your wish（1-2 days）. However, you will not be reimbursed for any shipping charges on your original order.
How to Return or Exchange your SUPERTEAM Products
To exchange or return your item(s) please follow the steps below:
1. Contact us
Tel 1：+86 15159209204
Tel 2：+1 (919) 5844385 G Voice
State your e-mail with order number, the reason for your return and whether you want a “Return” or “Exchange”.
2. Pack your order
Once we have received your request, we will get back to you further instructions. Pack your order.
3. Take the parcel to your local drop-off point
Remember to ask for a receipt at the drop-off. Once your return has been received, we will confirm via e-mail and send you the refund by the payment method used for the purchase. If you have chosen to exchange to other product(s) they will be shipped within 2-3 business days.
4. Postage fees
The postage for mailing the goods to us during the return/exchange shall be paid by you, and the postage for mailing the goods to you after the exchange will be paid by us.
We can accept customization
We can provide customized services to meet your brilliant ideas.Such as rims, spokes, hubs, and different combinations, and provide relevant quotes within 24 hours.Hope to work with you to create the next best-selling and unique product style.
The more you order, the cheaper the price will be
We are providing wholesale wheelsets for major bicycle dealers worldwide and can support global supply, which is committed to occupying a larger market share. We hope to establish a long-term and stable supply relationship with you.
Rest assured of quality and production capacity
The SUPERTEAM brand, which was established in 2015, has its own factory of carbon fiber products for international first-line brands and has accumulated rich experience in the production of carbon fiber products. We have UCI and SGS certifications.
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What’s your MOQ?
For existing inventory products, We do not have a MOQ requirement; For customized products, the MOQ is 5 sets.
What’s the production capacity?
We have our own factory, so we can always ensure that the goods are delivered on time.
What’s your delivery time?
For existing inventory products, We will ship within 48 hours after receiving the order; For customized products, it takes 2-3 weeks to make. The delivery time depends on the logistics method you choose, it may take 7-30 days. Shipping details will be provided in your confirmation email.
What are the payment terms?
Support multiple payment methods, safe and secure.
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